Important: Any previous tax-exempt arrangements you had with CXT must be re-established through this new process. Please resubmit your certificate using the button below to reconnect your exemption to your current account.
Frequently Asked Questions
Who can apply for tax-exempt status with CXT?
Customers such as resellers, manufacturers, government entities, and qualifying nonprofits that hold valid sales and use tax exemption documentation may apply. Eligibility is determined based on your exemption certificate and the applicable laws in your state.
Do I need a CXT customer account to apply?
Yes. A registered CXT account is required for tax-exempt purchasing. Please create or log in to your account before starting the enrollment process, and use the same email address for both your account and your exemption submission.
How do I submit my tax exemption certificate?
Click the "Start Tax-Exempt Enrollment" button on this page. You will be redirected to our tax partner's secure portal, where you can enter your business information and upload or complete the appropriate exemption certificate for your state.
Can I place orders while my application is under review?
Yes, you may continue to place orders while your application is being reviewed. Applicable sales tax will be charged at checkout until your exemption has been approved. Once approved, your account will be updated and future qualifying orders will be processed tax-exempt.
How will I know when my application is approved?
Our tax team will send you an email notification once your application has been reviewed. The email will confirm your approval or let you know if additional information or documentation is needed.
How long does the review and approval process take?
Review times vary depending on the completeness and accuracy of your submitted information. Submitting a fully completed certificate with all required details will help speed up the process. You will be contacted by email with any updates.
Will all of my future orders be tax-exempt automatically?
Once your exemption is approved and linked to your CXT account, qualifying orders placed while you are signed in with that account will be processed as tax-exempt — until your certificate expires or is revoked. You do not need to request exemption on each order individually.
What happens when my exemption certificate expires?
Our system tracks certificate expiration dates. When your certificate is approaching expiration, you may be asked to renew or submit a new certificate through the same secure portal. Failing to renew before expiration may result in sales tax being applied to future orders until a new valid certificate is on file.
I was previously tax-exempt with CXT. Do I need to reapply?
Yes. If you had a tax-exempt arrangement with CXT under our previous system, that exemption will need to be reconnected. Please submit your current exemption certificate through the portal using the button above so we can attach it to your active CXT account.
What types of exemption certificates are accepted?
We accept valid state-issued sales and use tax exemption certificates. The specific form required depends on your state and the nature of your exemption (resale, nonprofit, government, etc.). Our tax partner's portal will guide you through the appropriate form for your situation.
Is my information secure?
Yes. Your certificate and tax information are submitted through and stored within our tax partner's secure, compliance-grade portal, which is designed specifically for managing exemption certificates and tax compliance documentation.
Who should I contact if I have questions about my exemption status?
If you have questions about the status of your application or your existing tax-exempt account, please contact us using the information on our Contact page. When reaching out, please reference the email address associated with your CXT account so our tax team can locate your record quickly.
